Technical Support Agent with Finnish

Technologies we use

About the project

Your responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain
• technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Our requirements

• Soft Skills:
• Excellent communication and conversation skills (both verbal and written) •
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations Ability to acquire new information quickly and the willingness to do so at all times
• Willingness to embrace the 24/7 work environment
• Technical Requirements:
• Understanding of the IT environment and readiness to learn new processes and technologies
• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
• ITIL knowledge would be an asset
• Hybrid mode: 2-3 days in a month WFO
• Language Requirements:
• Proficiency Minimum C1 - Finnish
• Proficiency in English (B2) is a must

What we offer

Benefits