Technical Solutions Engineer, Security

Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment issues and improve Google Cloud.
Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive production.
Work as part of a team of engineers or consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience in reading/debugging code written in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) and in virtualization and orchestration frameworks.
Experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
Experience with RDBMS systems/writing SQL queries.
Experience triaging SaaS products, related technologies (Pantheon, Kibana, Datadog, Grafana), and REST APIs (Chrome devtools, Postman, cUrl, Swagger).
Experience system administrator with Linux/Unix or Windows systems.

Certification in Security such as Security+, CEH, CISM, CISSP.
Experience with cloud computing (e.g., certifications, internships, coursework, etc.).
Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.
Experience with any of the following solutions: system virtualization, on-premise or hybrid cloud computing.
Experience administering and troubleshooting networks, including network monitoring tools.

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