Tech Business Analyst Dynamics 365 Customer Service

Summary: This role is crucial for bridging the gap between business needs and technical delivery, ensuring that Microsoft Dynamics 365 solutions meet stakeholder requirements efficiently.What we offer: Long Term B2B ContractSalary up to 200 PLN/ H + VATRemote with occasional office visits Main Responsibilities:Act as a liaison between business stakeholders and technical teams for Microsoft Dynamics 365 initiatives.Gather, analyze, and document business and technical requirements related to Dynamics 365 solutions.Translate business needs into clear functional and technical specifications, user stories, and acceptance criteria.Support solution design across Dynamics 365 modules (e.g. Customer Service, Sales).Collaborate with developers, Product Owners, and delivery teams throughout the full delivery lifecycle.Participate in Agile ceremonies and support backlog refinement and sprint planning.Validate delivered solutions against requirements and support testing activities.Ensure alignment with enterprise standards, governance, and best practices.Key Requirements:Proven experience as a Business Analyst working with Microsoft Dynamics 365.Strong understanding of Dynamics 365 functionality and configuration capabilities.Ability to work effectively with both technical and non-technical stakeholders.Experience working in Agile delivery environments.Strong analytical, documentation, and problem-solving skills.Excellent communication and stakeholder management skills.Technical background or hands-on experience with Dynamics 365 integrations or customization.Experience in banking or financial services environments.Nice to Have:Familiarity with Azure DevOps or similar delivery tools.