Service Manager - IT Soulution Expert

Recruitment for

Technologies we use

Your responsibilities

• oversee the availability and performance of IT P&C services (Incident, Problem, and Change Management) in line with SLAs and KPIs
• maintain stable data exchange between local systems and global platforms
• manage technical relations with external vendors and lead IT projects, including cloud migrations, application upgrades, and hypercare support
• monitor vulnerabilities, manage access controls, and ensure all documentation meets audit requirements
• analyze ticket trends to identify recurring issues and drive continuous process improvements
• technical analysis of business requirements

Employer requirements

• fluency in Ukrainian, Russian, and English (required for daily cross-regional collaboration)
• proven track record as a Service Manager or IT Expert within P&C/Payroll solutions
• practical knowledge of payroll systems, Cloud/SaaS integrations, and the Azure/SAP environment
• strong understanding of ITIL standards, InfoSec principles, and experience in business requirements analysis
• excellent communication and presentation skills, with the ability to simplify complex technical topics for stakeholders

What employer offers

• work in an international and well-known tobacco company
• benefit system (OK system, Medical package)
• funding for the canteen - 250 PLN monthly
• flexible working hours
• temporary contract, with possibility of extention
• hybrid work (office in Cracow, Czyżyny)