Senior Service Desk Specialist

2-5 years of experience in Service Desk or IT Support roles, Strong knowledge of Windows OS, networking basics, IT hardware, and enterprise productivity tools, Ability to diagnose and resolve complex technical issues, Experience with ticketing systems, Clear and professional communication skills for users and technical teams, Good organizational skills and ability to manage multiple priorities, English proficiency (min. B2), Experience supporting retail environments, Knowledge of Active Directory, Microsoft 365, endpoint management, and remote support tools, Understanding of ITIL processes (Incident, Problem, Change Management), Experience in IT projects, deployments, or service improvement initiatives

sharing the costs of sports activities, private medical care, mobile phone available for private use, no dress code, coffee / tea, drinks, extra social benefits