Senior Manager CX

Technologies we use

About the project

Your responsibilities

Our requirements

• Ability to constructively challenge the client / brief, and pull together the relevant skillsets to exceed client expectations
• Experience of growing accounts – able to hunt down opportunities and create proposals that answer client needs
• Ability to think strategically and to prioritise among competing tasks
• Proven track record of managing multiple accounts & projects in a digitally creative environment
• Understanding of customer touchpoints along the digital customer journey
• Ability to write design briefs, think creatively and add value
• Excellent problem-solving skills – able to work as the go between different roles within the CX team, client and delivery teams to ensure projects progress and are delivered to the highest quality
• Good self-motivation, strong sense of initiative and ability to work under pressure and deliver on time
• Excellent analytical skills, so that you can devise and implement strategies to benefit both Client and customer
• Commercially focussed and comfortable with estimating, budget management and holding tight reigns on costs
• Strong communication skills with the ability to communicate with multiple stakeholders both internally and with the client, at all levels
• Strong written skills – ability to write proposals/presentations, and distil complex presentations, or in-depth research into bite sized information
• Extremely organised, efficient and calm, able to get up to speed quickly
• You will collaborate with our UK project team, so we’ll need you to be available until 18:00 PL

This is how we organize our work

This is how we work

What we offer

• Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Benefits