Senior Business Analyst (Insurance)

Act as the key liaison between insurance business stakeholders (Underwriting, Claims, Policy Servicing, Distribution) and technical delivery teams, translating complex insurance processes into actionable functional and system requirements.
Lead end‑to‑end feature definition for core insurance modules such as Policy Administration, Claims Management, Billing, Underwriting Workbenches, and Customer/Agent Portals.
Requirement gathering, mapping and optimizing insurance workflows and business processes, including underwriting decision flows, claims journeys (FNOL to settlement), policy lifecycle processes, and bordereaux or regulatory reporting.
Ensure that all solution designs reflect proper insurance compliance standards (e.g., Solvency II, IDD, local regulatory requirements) and support a seamless user experience for underwriters, agents, adjusters and customers.
Use JIRA and Confluence to manage insurance product backlogs, support PI planning, document business rules, write acceptance criteria, and manage dependencies across delivery streams.
Support data and systems integration efforts between CRM, Policy Admin Systems, Claims Platforms, Billing engines, Underwriting systems, and external data providers (raters, risk scoring engines, pricing APIs).

8+ years of experience as a Business Analyst within the insurance domain, supporting change management, delivery of policy administration, claims, billing, or underwriting solutions.
Deep understanding of core insurance processes: new business, underwriting (manual & automated), endorsements, renewals, cancellations, FNOL, claims adjudication, premium calculations, risk assessment, billing cycles, and broker/agent interactions.
Demonstrated ability to translate insurance product rules, regulatory constraints, and underwriting guidelines into clear as is business processes by using BPMN notation.
Strong experience in Agile environments (Scrum or SAFe), ideally within large insurance transformation programs or multi-country core system implementations.
Experienced with working with c-suite level to understand business requirements, goals and translating into actionable plan with clear deliverable definitions.
Proficiency in JIRA and Confluence for backlog management, story writing, requirement traceability, and documentation of complex business/technical dependencies.
Excellent English communication skills, with the ability to work in global, distributed insurance delivery teams (German or French is a plus).
Strong analytical mindset with proven experience in cross-functional collaboration between business, actuarial, underwriting, operations, and technical teams.

Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform,  Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Medicover Sport.

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