Salesforce Service Cloud Consultant - Global Network Song

What you will do

• Plan, design, and deliver customer interaction solutions across IVR, web, email, chat, SMS, and social media channels.
• Provide consulting support on Salesforce projects, including design sessions, requirement gathering, and solution alignment.
• Present demos to stakeholders and collaborate with implementation teams on delivery tasks.
• Apply industry expertise to implement tailored Salesforce solutions and support business case development.
• Contribute to innovation by creating reusable assets, analyzing market trends, and introducing new ideas.
• Stay motivated, embrace new opportunities, and maintain certifications for continuous professional growth.

What we offer

• Permanent employment contract.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

Requirements

• 2+ years of experience in Salesforce Service Cloud implementations within Consulting (preferred) and/or other industry.
• Solid knowledge and direct experience in leading transformative changes in digital customer service, customer experience design.
• Effective communication skills, strong analytical abilities and problem-solving skills are required.
• Must have strong business & data analytics/excel skills and presentation skills.
• At least one Salesforce certification is preferred.

BONUS POINTS IF YOU HAVE:

• Knowledge of Contact Center as a Service (CCaaS) platforms such as Salesforce Service Cloud, AWS Connect, Genesys Cloud, Nice CXOne, Sprinklr and Microsoft Dynamics 365 Customer Service.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent German communication skills (written & spoken).