Reception Supervisor

Introduction

The London EDITION is looking for its next Reception Supervisor!

Are you looking for a place to work that inspires you, challenges you and makes you proud to come to work? A place where service comes from the heart, not from a handbook? A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests?

We are looking for a passionate, dedicated and service-oriented Reception Supervisor to join our Front Office team.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

As Reception Supervisor you will:

• Lead the Receptionist team in the daily Front Office operation
• Train and coach junior members of the team
• Respond to guest requests, queries and complaints
• Process guest check-ins, check-outs and payments
• Work with the management team to ensure a seamless guest experience
• …to name a few!

Our most successful Reception Supervisor is someone who:

• Has previous experience working in the Front Office department of a five-star hotel
• Understands the impact of their job in the overall guest experience
• Is a team player
• Takes pride in delivering sophisticated, personalised service
• Is a great communicator

We offer

Additional Information

Job Number 26022696

Job Category Rooms & Guest Services Operations

Location The London EDITION, 10 Berners Street, London, England, United Kingdom, W1T 3NPVIEW ON MAP (https://www.google.com/maps?q=The%20London%20EDITION%2C%2010%20Berners%20Street%2C%20London%2C%20England%2C%20United%20Kingdom%2C%20W1T%203NP)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Would you like a job that gives you…

• 28 Holiday days (including bank holidays)
• Food in shift – Meal on us!
• Late evening/Early morning taxi allowance up to £20
• Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• £5 breakfast when staying in most of our European hotels
• Wellness and mental health programmes
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Specially curated discounts in thousands of shops
• Amazing staff parties
• Eye test vouchers and contributions towards glasses
• 24-hour employee assistance helpline
• Instant employee recognition
• Employee of the month nominations with generous prizes
• Internal transfer and promotion opportunities
• In-house training and development team with a strong focus on career progression and personal growth
• …and much more

EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Contact

If this sounds like the perfect place for you, apply to be our next Reception Supervisor today!