Quality Assurance Lead

Introduction

About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

What you need to know about the Dublin Tech Scene

From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.

Your tasks

The Clinical Quality Assurance Program Lead provides oversight for clinical trials ensuring compliance with regulations, quality strategy implementation, and risk management while leading QA initiatives and collaborating with global teams. The QA Lead will oversee quality assurance efforts, managing operations, leading a team, planning testing strategies, and ensuring collaboration across development teams to deliver high-quality game experiences.The AI Solutions Specialist will help sell and scale AI products, run sales cycles, and implement AI workflows with customers, collaborating across teams and leading programs.

Purpose of Role

The Quality Assurance Lead is responsible for safeguarding product quality throughout the development lifecycle. This role defines and enforces a comprehensive testing strategy, ensuring that both functional and non-functional requirements are met. Beyond manual testing, the Quality Assurance Lead designs and builds scalable automation frameworks that integrate with CI/CD pipelines, enabling efficient and reliable test execution. By maintaining rigorous standards and validating every release, QA ensures that products meet agreed quality benchmarks before going live, reducing risk and enhancing customer satisfaction.

Our technology stack is built for scalability and performance. On the backend, we primarily use PHP (including Laravel) and MySQL, running in a Linux-based environment. For the frontend, we work with vanilla JavaScript, Vue.js, and React, while our mobile applications are developed using React Native

Key Responsibilities:

Test Strategy & Planning

• Define and implement a comprehensive testing approach across unit, integration, system, regression, and UAT phases.
• Develop detailed test plans for features, releases, and projects.
• Maintain and update regression test suites to ensure coverage aligns with ongoing development.

Automation Ownership

• Select, implement, and maintain robust test automation frameworks.
• Build and optimize CI/CD test pipelines for continuous quality assurance.
• Ensure automated tests execute successfully on every build.

Hands-On Testing

• Conduct manual exploratory testing where automation is not feasible.
• Perform performance, load, and security testing as required.
• Triage defects and collaborate with developers to resolve issues promptly.

Process Integration

• Partner with Product Owners to define clear acceptance criteria.
• Embed testing practices into agile ceremonies, including refinement, planning, and reviews.
• Act as the gatekeeper for “ready-to-release” sign-off.

Developer Enablement

• Mentor developers on writing effective unit and integration tests.
• Advocate for TDD/BDD practices within the team.
• Collaborate with the Engineering Manager to establish coding and testing standards.

Metrics & Reporting

• Track and analyze key quality metrics such as defect density, escaped defects, test coverage, and automation pass rates.
• Provide regular quality trend reports to the Engineering Manager and CTO.

KPIs

• Automation coverage percentage (unit + regression).
• Defect escape rate (bugs found post-release).
• Time to detect and resolve critical defects.
• Build pass rate.

Your profile

Top Skills: Ai WorkflowsSales Programs

Skills & Experience:

• Strong background in software testing and QA automation.
• In-depth knowledge of agile testing practices and methodologies.
• Proven ability to design and develop robust automation frameworks beyond manual test scripting.
• Strong project management skills.

Compensation and Benefits

This position is an initial 12 month FTC.

• Salary circa €65,000 - €75,000
• This is a hybrid role based from our Dublin Office with occasional business travel.
• This position is an initial 12 month FTC
• Private Medical
• Life Assurance
• Gym membership
• Maternity and Paternity leave
• Holiday Plus Scheme to purchase additional leave
• Dedicated EAP
• Pension contribution
• Professional development opportunities
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work
• Maternity and Paternity leave (T&C's apply)
• Workcation options

Medserv Dundrum, Dublin, IRL Office

6th Floor North Block, Rockfield Central, Dundrum, Dublin, Ireland, D16 W7W3