Quality Analyst with Russian and Ukrainian
WIPRO IT SERVICES POLAND Sp. z o.o.
Hybrid
Status
Hexjobs Insights
Role: Quality Analyst with Russian and Ukrainian. Responsibilities include monitoring quality standards, implementing evaluations, and fostering customer satisfaction. Requirements: language proficiency, experience in customer service & QA, knowledge of digital tools.
Schlüsselwörter
Quality monitoring
Customer service
Google Ads
MS Excel
Digital marketing tools
Quality improvement tools
Languages proficiency
KPI management
Vorteile
- Flexible benefits package (e.g. Multisport card, shop vouchers)
- Premium medical services for employees and families
- Life & Disability Insurance for employees and families
- Profitable Capital pension Plan
- Employee Assistance Program and Fit app for wellbeing
- Employee Referral bonuses
- Relocation assistance
Technologies we use
Your responsibilities
- Monitor and evaluate calls, emails and chat interactions to ensure alignment with our quality standards
- Develop and implement customer quality evaluations across European markets, providing feedback and reporting to the Team Lead
- Foster a culture of exceeding customer satisfaction goals by identifying areas for improvement and collaborating with teams to drive results
- Support the continuous improvement of our processes, ensuring qualitative and quantitative KPIs are met
Our requirements
- Proficiency in Russian and Ukrainian language and English at B2 level (essential)
- Fluency in another European language is a significant advantage
- At least 1 year of experience in customer service, compliance or quality monitoring
- Prior experience as a customer care QA and/or familiarity with digital marketing tools and platforms
- Knowledge of quality improvement tools and cultural awareness across European countries
- Good knowledge of MS Excel and/or Google Sheets
- Bachelor’s degree in any relevant field
- Google Ads experience – mandatory
What we offer
- Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
- Premium medical services for employees and family members (Lux med)
- Life & Disability Insurance for employees and family members (Generali)
- Profitable Capital pension Plan (PPK) up to 4% of employer contribution
- Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
- Co-financing for glasses
- Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills)
- Employee Assistance Program and Fit app for wellbeing
- Employee Referral bonuses
- Relocation assistance: accommodation, travel, and other covered expenses
- Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
- Famous annual company integration event for employees & families combined with CSR impact – Spirit of Wipro Run
- Integration and cultural events for employees
- Performance based Reward and recognition programs
Benefits
Equal Opportunity Employer:
Internal Reporting and Whistleblower Protection:
Aufrufe: 6
| Veröffentlicht | vor 2 Tagen |
| Läuft ab | in 28 Tagen |
| Arbeitsmodus | Hybrid |
Ähnliche Jobs, die für Sie von Interesse sein könnten
Basierend auf "Quality Analyst with Russian and Ukrainian"
Keine Angebote gefunden, versuchen Sie, Ihre Suchkriterien zu ändern.