Project Manager (AI Projects)

Leading projects related to AI agents (e.g., customer service, operations support, process automation) as well as data/ML initiatives in a logistics environment
Translating business needs (operations, sales, customer service, IT) into concrete roadmaps, requirements, and a product backlog
Defining goals, KPIs, and success metrics for AI solutions (e.g., reduction in handling time, improvement of delivery SLA, contact automation, operational savings)
Planning and coordinating the work of teams: automation engineers, software engineers, analysts, testers, and logistics domain experts
Managing the entire project lifecycle: discovery, PoC/MVP, pilot, scaling, maintenance, and continuous optimization
Managing risks in AI projects (data availability and quality, model complexity, integrations, business-side changes)
Structured communication with stakeholders: statuses, decisions, priorities, presenting results and recommendations at the business level
Co-creating standards for running AI/ML projects within the organization (processes, artifacts, best practices)
Close collaboration with logistics process owners in defining use cases, A/B tests, and rollouts

Minimum 3-5 years of experience as a Project Manager / Product Manager / Tech PM in IT; experience with AI, data, ML, or analytics projects is a plus
Very good verbal and written communication skills (Polish and English - working in an international Geopost environment)
Hands-on experience delivering projects end-to-end: from needs analysis, through delivery, to implementation and impact measurement
Good understanding of AI/ML fundamentals (e.g., traditional ML models, NLP, LLMs, agentic AI, workflows leveraging language models) - you understand limitations, data dependencies, and the model lifecycle, and you are genuinely curious about the latest developments in AI, actively follow emerging trends, tools, and approaches, and continuously explore evolving market best practices to apply them pragmatically in real-world projects
Ability to work with technical teams (Data science, ML engineering, AI architecture, Software engineering) and ask the right technical questions, without the need to code independently
Experience working with business stakeholders - gathering requirements, running workshops, managing expectations, prioritization
Familiarity with project management tools (Jira or similar) and experience working in agile methodologies (Scrum, Kanban)

Experience in logistics, e-commerce, last-mile delivery, or related companies (e.g., parcel delivery, fulfillment
Experience working with AI agents (e.g., chatbots, voicebots, employee copilots, ticket automation)
Experience in international organizations or complex corporate structures
Familiarity with basic tools: ticketing systems (e.g., Zendesk), analytics/BI tools, MLOps platforms

Salary: 14000-18000 net/B2B (depends on experience)
Participation in AI projects at one of the largest logistics players in Europe, with real impact on operations and the experience of millions of users
Opportunity to work on modern solutions (LLMs, AI agents, data/ML) in close collaboration with business stakeholders
Real influence on shaping the AI project delivery process and standards within the organization
Work-life balance: flexible hours and a hybrid service delivery model - twice a week at the office
Annual evaluation meetings
A friendly Buddy to guide you through the onboarding, further training, and career opportunities
Training possibilities for personal development after completing the onboarding period (3 months)
Space to implement your own ideas
An open and casual company culture filled with internal events (Yearly event, Christmas party)
The opportunity to quickly develop professionally on projects in Europe and all over the world
Employee Referral Program

Hexjobs Insights