Process Manager Operations (m/f/d)

Description & Requirements

Most people are familiar with the term PAYBACK. With you, we'd be happy to go into a bit more detail. You probably know PAYBACK - from the question at the checkout or through our widely used shopping app. And of course, we hope you answer "Yes" at the checkout, because with us you collect more than just points. Whether customer, partner, or colleague: with PAYBACK, every action becomes a rewarding experience.

YOUR TASKS

• You manage service providers responsible for complex online campaigns with a focus on email, as well as gamification features within the PAYBACK app
• You take full end-to-end process responsibility, ensuring smooth operational execution as well as ongoing technical development and optimization of existing and new processes
• Quality and incident management aren't foreign words to you-they motivate you to continually improve workflows and results
• You independently develop solutions for new technologies or concepts and bring them to life
• You work closely with internal and external interfaces, and your professional, confident communication helps you represent your position effectively

YOUR PROFILE

• You combine marketing know-how with technical affinity and enjoy data- and process-oriented topics
• You enjoy working in a team and look forward to taking on tasks dynamically and depending on the situation across different areas
• You have experience in multichannel campaign management, CRM, or managing complex marketing campaigns
• You like to independently dive into technical and process-related topics and enjoy documenting and sharing your knowledge in a structured way
• Your strengths include analytical thinking, project management, and innovation
• You hold a degree with a focus on business administration, marketing, IT, or a comparable qualification
• Your German and English skills, both written and spoken, are excellent; additional language skills are a plus

OUR BENEFITS

General information

Job Title Ref #
985
Location
Munich
Company
PAYBACK GmbH
Job Area
Operations & Customer Services
Job Type
Professional

• Tasty Breaks: Delicious catering in our dinning room - also vegetarian or vegan, with many options available free of charge.
• Move it, move it: 24/7 access to our gym-we cover your membership.
• Do it your way: Flexible working hours, 30 days of vacation, up to 2 days of home office per week.
• Easy Going: Includes a Germany Ticket.
• Get Together: Team events, social days, ski events, and more.
• Grow like a Pro: Individual training and development opportunities.
• Good Vibes: Dogs are welcome!