Part-Time | Chat Support Specialist with Italian

Location: Wrocław 

Office presence: 3 days per week
Type of contract: Employment contract (UoP) 
Work schedule: Part-time (½) | Rotational shifts between 7:00 am–1:00 am (including weekends)
Position level: Junior
Recruitment process: online

About your future employer: 

Our client is a leading global online food delivery platform connecting consumers with a wide network of restaurants, enabling convenient ordering and fast delivery across multiple markets. Combining advanced technology with a strong local market presence, the company ensures seamless customer and partner experiences at scale.

 Chat Support Specialist with Italian

We are looking for a Live Operations Customer Service Advisor to join the Live Operations team, supporting couriers in real time. You will help couriers handle unexpected situations and ensure orders are picked up and delivered as smoothly and efficiently as possible. You will communicate closely with couriers, track deliveries, and make quick, effective decisions to keep operations running and customers satisfied.

Our Client has a lot to offer:

• Meal allowance to order food online
• Private medical care and subsidized sports card
• Full onboarding, training, and ongoing development opportunities
• Continuous support in your role
• Informal, supportive culture within an ambitious, international team

Recruitment Process:

1. Short phone call with our recruiter
2. Online interview
3. Online language verification (Italian + English tests)
4. Offer and onboarding