Operations Manager with French (Tax, Regulatory Oversight)

We are currently looking for an experienced Private Capital Operations Manager to join our growing team in Warsaw. This is a strategic managerial role responsible for leading operational teams supporting Private Capital clients and ensuring the highest standards of service delivery.

The position has been created as part of the continued growth of the business and the expansion of operational capabilities in Poland.

Key Responsibilities

• Lead and provide direction to several operational teams, fostering a collaborative culture and ensuring efficient and high-quality service delivery.
• Oversee daily operational activities and maintain a high standard of client service aligned with client expectations.
• Act as a Private Capital SME, providing technical expertise and supporting complex operational cases and escalations.
• Build and maintain strong relationships with clients through effective client account management (TAM – Transfer Agency / Account Management).
• Ensure proper execution of the operational risk framework and compliance with regulatory requirements (including FATCA and tax-related processes).
• Identify opportunities to improve processes, systems, and service delivery to enhance client satisfaction and operational efficiency.
• Support business growth by adapting and optimizing operational structures and workflows.
• Collaborate with internal stakeholders and leadership to define and execute operational strategy.

What We Offer

• Hybrid working model – 50% remote work per month
• Remote work allowance (120 PLN monthly)
• Stable employment within an international financial institution
• Fully funded private medical care
• Pre-paid lunch card
• Employee Pension Plan
• Multisport card subsidy
• MyBenefit cafeteria platform
• Life insurance
• Office parking availability
• Access to training and professional development opportunities