Operations Manager - Process & Automation

Operations Manager - Process & AutomationWe’re looking for an experienced Operations & Automation Manager to help us design, implement, and automate the operational backbone of a growing tech company.This role is for someone who not only maps and improves processes, but can also build them hands-on using automation tools. You’ll bring clarity to how we work, define ownership and decision-making using frameworks like RACI and DACI, and turn operational concepts into scalable, working systems.If you enjoy turning chaos into structure - and structure into automation - this role is for you.What you’ll doDesign, implement, and continuously improve end-to-end operational processes across teams.Translate business needs into clear workflows, responsibilities, and decision paths (using frameworks like RACI / DACI).Build and maintain automations yourself - from simple workflows to more complex, cross-tool processes.Identify manual, repetitive, or error-prone activities and replace them with scalable automated solutions.Select, configure, and optimize operational tools (e.g. Make, Zapier, n8n, internal dashboards).Ensure processes are not only designed, but actually adopted - through documentation, training, and clear ownership.Partner closely with leadership to turn company goals into practical operational systems.Improve cross-team collaboration by defining interfaces, handoffs, and responsibilities.Track operational performance, define success metrics, and iterate based on data and feedback.Act as a hands-on problem solver, removing operational bottlenecks and enabling teams to work more effectively.What we’re looking forProven experience in an Operations Manager / Business Operations / Operational Excellence role.Strong hands-on experience with process automation tools (e.g. Make, Zapier, n8n or similar).Ability to go beyond mapping processes - you can build, test, and iterate on them yourself.Practical knowledge of responsibility and decision-making frameworks such as RACI and DACI.Experience working with data, dashboards, or analytics to monitor operational performance.Strong systems thinking: you understand how people, processes, and tools interact.Excellent communication skills - able to turn complex processes into clear, actionable guidance.High ownership mindset, comfortable driving change and ensuring accountability.Experience in a fast-growing or scaling organization is a strong plus.Comfortable working in a bilingual environment (Polish B2+, English B2+).What we offer20 / 26 paid vacation days 🌴100% remote work and flexible working hoursBudget for training and development during work hoursPrivate medical care, life insurance, and Multisport 🏃‍♂️‍➡️Employee referral bonusesEquipment of your choice (MacBook by default)Interesting, challenging projects - we only take on the ones we truly believe in 🙂