Operations Engineer/2nd Line Technical Support

Independently provide technical support for application issues and outages, which includes interfacing with development teams and vendors
Perform deployment of the infrastructure and services (GitHub Actions + Kubernetes +AWS)
Manage SSL certificates and firewall rules
Analysis of the application logs
Use Grafana dashboards to monitor service health, respond to alerts, and ensure system stability
Ensure documentation remains updated and accurate
Participate in on-call rotation, covering one week each month
Ensure that Service Level Agreements and workflow are being followed and met for every ticket in the queues
Responsible for managing and resolving critical system outages in a timely manner by following established incident response processes and protocols

Bachelor's or Master's degree in Computer Science / Information Technology / Engineering
At least 2 years of experience in a similar position
Excellent problem-solving mindset
Strong experience in L2 application support in enterprise environments.
Ability to work independently and take ownership of issues
Experience with monitoring and observability tools such as Grafana, Prometheus, and Loki (log analysis and metrics monitoring).
Basic knowledge of Kubernetes
SQL foundational knowledge
Experience with AWS services including CloudWatch, Lambda (with Lambda Authorizers), DynamoDB, RDS, and ACM
GitHub CI/CD basic knowledge
Git knowledge
Basic knowledge of networking
Experience with ticketing systems (Service Now)
Experience of the Linux command line
General compilation of source code
Team player with good communication skills
Fluency in English

B2B collaboration.
Possibility of remote, hybrid and stationary work.
Benefit package: language classes (English/German), team-building meetings and company events, annual bonus.
Friendly and comfortable working environment.
Working in a small team.
No dress code.
Cabinet office (no open space), with access to showers.
Free parking, bicycle parking.
Well-equipped kitchen.
Pet friendly office.

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