MIU MIU Senior Client Advisor (m/f/d)

JOB PURPOSE

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

We are seeking a passionate and dedicated Senior Client Advisor (m/f/d) to join our dynamic team in our Miu Miu Store in Frankfurt.

At Miu Miu, we are renowned for our unwavering commitment to luxury, style, and innovation. As one of the global leaders in the fashion industry, we are dedicated to delivering exceptional experiences to our esteemed clientele. Our brand represents a fusion of tradition and modernity, and our Client Advisors play a pivotal role in providing personalized service and creating memorable moments for our discerning customers.

RESPONSIBILITIES

As a Senior Client Advisor, you will embody the essence of Miu Miu, ensuring that every customer interaction reflects our commitment to excellence. You will engage with our clients, understand their unique preferences, and offer expert advice to enhance their brand experience.

• Maximize sales performance by applying the company’s Selling Ceremony and achieving assigned targets and KPIs.
• Monitor competitor trends and proactively share customer insights and sales opportunities with management.
• Drive cross-selling across all departments and continuously strengthen brand and product knowledge.
• Build, manage, and develop a strong client portfolio using company tools and clienteling strategies, ensuring high-quality post-sales service.
• Maintain professional grooming standards, appearance, and behavior in line with company expectations.
• Act as a collaborative team player, supporting colleagues and overall store operations as needed.
• Ensure operational excellence through proper product handling, visual merchandising maintenance, accurate inventory management, stock participation, and loss prevention within the assigned area.

KNOWLEDGE AND SKILLS

5+ years' of experience in a similar role in the luxury retail

Excellent communication and interpersonal skills with the ability to connect with a diverse clientele.

Strong sales and negotiation skills, with the ability to meet and exceed sales targets.

Passion for luxury fashion trends, and an understanding of the luxury retail market.

Fluent spoken German and English expected.

We offer

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.