Mid-Level Microsoft Dynamics Support Analyst

Technologies we use

About the project

Your responsibilities

• Provide production support for PB Microsoft Dynamics products globally, ensuring minimal downtime and optimal performance.
• Analyze incident reports, diagnose system issues, and collaborate with development teams to implement effective solutions.
• Manage incidents and problem records using ServiceNow, coordinating resolution workflows efficiently.
• Support ongoing technical and process improvements in collaboration with Support teams, DevOps, and SRE personnel.
• Respond promptly to system alerts and execute necessary actions to maintain stability.
• Assist with weekend releases, system maintenance, and off-hours support as required.

Our requirements

• At least 3 years of experience in IT support or related roles within enterprise environments.
• Strong knowledge of Microsoft Dynamics, AWS, Azure, Java, Linux, Oracle, or similar databases.
• Experience managing incident, problem records, and change requests in ServiceNow or similar platforms.
• Solid background in IT support, DevOps, SRE, or IT Service Management.
• Ability to work effectively in a team and demonstrate risk awareness, including issue mitigation and control.
• A curious mindset with a desire to understand root causes and improve systems.
• Fluent English communication skills are essential.

Optional

• Prior experience working within banking or financial services, especially with HSBC or similar organizations.
• Knowledge of GSD/ServiceNow platform functionalities.
• Familiarity with organizational processes within large enterprises.

This is how we organize our work

This is how we work

What we offer

• Stable and long-term cooperation with very good conditions
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours

Benefits

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