Microsoft Dynamics 365 Functional Consultant

Technologies we use

About the project

Your responsibilities

• Gather and analyze business requirements, translating them into Dynamics 365 (CRM) solutions
• Lead workshops and facilitate discussions with business and technical stakeholders
• Design functional solutions using Customer Service and Marketing (Customer Insights) modules
• Recommend best practices and decide between standard features and customizations
• Configure and customize Dynamics 365 (forms, views, dashboards, workflows)
• Prepare functional documentation, including specifications for integrations and data migration
• Support implementation projects and contribute to solution delivery
• Collaborate on project scope, estimates, and solution proposals

Our requirements

• Minimum 3+ years of experience with Microsoft Dynamics 365 (Customer Service & Marketing)
• At least 5 years of project experience and 3+ years in consulting roles
• Strong experience in requirements gathering, roadmap creation, and backlog management
• Proven ability to design and implement Dynamics 365 solutions and customizations
• Experience in documenting business processes and creating functional specifications
• Practical knowledge of CRM configuration (forms, views, dashboards, workflows)
• Strong communication skills and ability to work directly with stakeholders

Optional

• Experience with Power Platform (Power Apps, Power Automate, Dataverse)
• Familiarity with tools such as Jira, Confluence
• Knowledge of SQL, Power BI, or data analysis
• Experience in the financial services industry

This is how we organize our work

Team size

This is how we work

Team members

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Development opportunities we offer

What we offer

• Hybrid work model: Kraków, 5–8 days/month from the client’s office
• Opportunity to work on end-to-end Dynamics 365 implementations
• Exposure to international stakeholders and complex business environments
• Real impact on shaping CRM strategy and solutions
• Collaborative environment focused on knowledge sharing and best practices

Benefits