L1 Technical Support

Technologies we use

About the project

Your responsibilities

• Investigate reported issues based on XML & JSON logs
• Set the right priorities on issues based on the incident management process
• Monitor our applications and services
• Maintain a professional relationship with clients
• Workflow organization between your team and company
• Manual data verification
• Manual Regression testing
• Incident Management
• Prepare documentation

Our requirements

• Interested in technology and tech savvy!
• Willing to learn and develop new skills
• Advanced spoken and written English (B2/C1)
• Fluency in Polish
• Autonomous and creative team player
• Strong communication skills
• Available to work 12h shifts in 24/7 schedule – but you can plan it :)

Optional

• Previous experience in Freshdesk/Zendesk ticketing system
• Proficiency in Linux terminal commands,
• ISTQB foundation
• ITIL processes knowledge
• Knowledge of monitoring tools such as: Grafana, Pingdom, Graylog, ELK stack
• Ability to write scripts

What we offer

• Opportunity to enter the IT world
• Many company and team events
• Training budget – we support your growth
• Open and friendly co-workers and a homey environment (you will see a dog wandering around acting as our stress relief)
• Transparent Culture with open communication
• Private healthcare; Multisport card and cafeteria programme
• Career opportunities
• Great support team
• Hybrid work system

Benefits