Junior L1 Banking Specialist with Italian

Serving as the first point of contact for Business user seeking assistance on product and application related queries and issues
Providing Level 1 support & first-time resolution whenever possible within the pre defined timelines
Responsible for logging and classifying tickets and performing troubleshooting through diagnostic techniques and pertinent questions
Direct unresolved issues to the next level of support personnel
Taking ownership of incidents or escalations, including follow up
Follow-up and update relevant trackers and systems

Excellent spoken & written skills in Italian and English
At least a few months of working in a customer facing role handling user issues and queries
Working knowledge of ticketing tool such as ServiceNow is an advantage
Good understanding of Banking domain
Ability to create SOP manuals for day to day operations
Excellent problem-solving skills and documentation skills
Effective professional working relationships with co-workers and clients

Competitive salary with annual salary reviews
Hybrid working model (2-3 days/week from the office)
Opportunity to use foreign languages and the newest technologies on a daily basis
Indefinite period employment contract after probation period
Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
Sport's card (Multisport)
Private medical care for you and your family
Private life insurance
Discounted theatre tickets
Work in a multicultural environment

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