Junior IT Support Agent with German

Junior IT Support Agent with GermanIn Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Our customer is the leader in consulting, technology services and digital transformation. As an IT Support Agent with German, you will be responsible for assisting German-speaking customers by providing high-quality technical support and ensuring efficient problem resolution.Project information:Location: Katowice, Lublin, Opole -> hybrid model of working in one the locations (2 visits in the office per week)Working hours: Mon-Fr -> business hours or 24/7 supportType of project: IT Support/Service DeskType of employment: long-term contract of employmentLanguages: German & EnglishSalary range: 7000 - 8000 PLN grossResponsibilities:Provide daily technical support to German-speaking customersRespond to queries and resolve hardware, software and system issuesManage and track incidents through a ticketing systemPerform troubleshooting activities and escalate complex issues when necessaryCollaborate with international teams to ensure seamless customer serviceRequirements:Very good knowledge of German & English (B2/C1 levels)Strong communication and problem-solving skillsPrevious experience in IT support or helpdesk is an advantage (but not required)We offer:Full-time job agreement based on employment contractPrivate medical careMultisport cardCareer growth and development opportunitiesInternational and supportive work environment