Junior IT Service Delivery Specialist

Technologies we use

Your responsibilities

• Provide 1st line of support for the whole organization
• Work directly with HOTLINE system
• Perform remote troubleshooting via remote connection
• Educate and guide the end user through the problem-solving
• Act as an escalation point in case to the 2nd line of support
• Basic configuration of IT devices and preparation for distribution to the organization
• Granting access to accounts

Our requirements

• At least 1 years’ experience on similar position or education in required field ( IT)
• Fluency in English – written and verbal, also in Polish is a must
• Basic understanding of networking concepts
• Familiarity with Windows operating systems and Microsoft Office applications
• Strong communication skills is a must as you deal with internal Clients
• Negotiation and problem-solving skills
• Good analytical and organizational skills
• Strong team-player orientation
• Experience in Retail Company will be advantage.

What we offer

• Employment contract
• Salary: PLN 5,000–6,000 gross per month, depending on experience and qualifications
• Private Medical care
• Insurance
• Discounts for company products
• Challenging tasks that contribute to both professional and personal growth and development
• The opportunity to be part of a company recognized for innovation and growth
• Friendly work environment characterized by team play and informality
• Hybrid: 4 office days / 1 remote day per week

Benefits