Junior IT Helpdesk

Provide technical support and troubleshooting services for employees in all our offices (also remotely).
Be a part of our IT Administration Team in Warsaw.
Learn the art of preparing equipment for employees using modern technologies.
Manage users’ accounts and grant access to resources.
Implement improvements to the Microsoft 365 environment (SharePoint, Exchange, Teams, etc.).
Managing IT assets, such as hardware inventory and software license administration
Create technical documentation for internal use.
Prepare supporting materials for users and conduct training for new employees.
Cooperate with other support teams in other locations (also abroad).
Support Sollers employees regarding the use of applications and their features.
Implement and optimize IT procedures connected to workspace preparation, backup, etc.

First working experience as Helpdesk IT or 1st line support.
Strong sense of independence and a proactive, problem-solving mindset.
To be an outgoing and approachable person with a genuine willingness to help others.
Knowledge of how to use and maintain office equipment – laptops, printers, etc.
Basic knowledge of Active Directory, Azure Active Directory, GPO, DHCP, DNS.
Very good knowledge of Microsoft 365.
Experience in the usage and configuration of the Windows operating system.
To know the administration issues of the Windows and MacOS operating systems.
To have a team-oriented approach, build strong relationships, and communicate effectively with diverse teams to ensure seamless cooperation.
Good command of Polish and English (at least B2 level).
To be interested in a long-term cooperation and the development of competencies in broadly defined IT administration and infrastructure.
Taking care of service agreements for hardware, software and telecom services.
To be available to work full-time and ready to work from the office (at least 4 times per week).
Willingness to travel for short on‑site support assignments (2–3 days) in our offices in Poland and abroad, a few times per year.

Flexible working hours and a hybrid home office model as work-life balance is crucial at Sollers.
A chance to be promoted twice a year and a clearly defined career path with salary forecast.
Opportunities for growth with a training budget that you can use for courses and conferences. We also provide access to an online training platform and co-fund language classes.
An internal coach to guide you through the onboarding, further training and career opportunities, plus a budget to be used for your lunches together.
A chance to #domore for the planet and the community as part of Sollers Change Makers – our volunteering program.
Lots of teambuilding activities, trips, hobby groups and cultural events to create a company powered by teamwork.
Probably all the benefits you can think of!

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