ITSM Platform Engineer

Technologies we use

About the project

Your responsibilities

• Design and configure JSM solutions (service portals, SLAs, workflows, RBAC, issue security, data residency).
• Implement and improve ITIL-based processes (Incident, Request, Problem, Change, Release).
• Administer Jira, Confluence, and JSM (users, permissions, projects, performance, releases).
• Build automations and integrations (REST APIs, Azure AD/Entra ID, monitoring tools).
• Develop and maintain CMDB (JSM Assets) and service mappings.
• Create reports and dashboards (SLAs, KPIs, trends) and ensure ISO 27001 / GDPR compliance.
• Deliver training and 2nd-level support; collaborate with vendors.

Our requirements

• Experience with Jira Service Management, Jira, Confluence (Cloud/DC).
• Strong knowledge of ITIL processes and JSM configuration (SLAs, workflows, queues).
• Understanding of multi-tenancy, RBAC, and data protection (GDPR).
• Experience with Automation for Jira and system integrations (APIs/webhooks).
• Knowledge of SSO/identity management (Azure AD/Entra ID, SAML/OIDC, SCIM).
• Experience with Confluence Knowledge Base (KCS).
• Structured, detail-oriented, and proactive mindset.
• Excellent English language skills (min. B2).

Optional

• Atlassian certifications (ACP-420, ACP-120, etc.).
• Experience with CMDB / JSM Assets and observability tools (Azure Monitor, Opsgenie, Datadog).
• German language skills.

What we offer

• We focus on long-term relationships based on fair principles and reliability.
• Co-financing of the Multisport card and Medicover private healthcare.
• Modern office available.
• Team bonding activities, internal courses, conferences, certifications.

Benefits