IT Workplace Support Specialist (m/w/d)

Introduction & Summary:We are seeking an IT Workplace Support Specialist who will provide vital hands-on support for end-user workplace technologies. The ideal candidate will possess a solid background in hardware and software support, together with strong troubleshooting skills. Proficiency in German and English is essential to facilitate effective communication within the team.Main Responsibilities:Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.Manage local stock and coordinate storage activities for accurate asset tracking.Act as onsite support for the technical room, including basic server and networking assistance.Coordinate with global teams for seamless integration and issue escalation.Troubleshoot and resolve first-level hardware or connectivity issues.Coordinate with Lenovo for hardware issue resolution.Assist with password management for BitLocker, BIOS, and related issues.Handle incident management and troubleshooting for software and network issues.Support AGN services during outages, upgrades, and refreshes.Aid in IT onboarding processes by activating licenses and IT services.Key Requirements:Experience with end-user support for hardware and software technologies.Basic understanding of server and networking support.Strong troubleshooting skills for hardware and connectivity issues.Ability to manage hardware stock and asset tracking effectively.Fluency in German and English.Nice to Have:Familiarity with software packaging processes.Experience with SD-WAN and connectivity services.Knowledge of password management systems like BitLocker.Other Details:This position is available for immediate start and will be based onsite in Munich. Candidates must be prepared for a dynamic work environment.