IT Support Agent (with German)

Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality.
Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
Document all interactions, reported issues and actions taken in the ticketing system.
Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service.
Continuously expand your IT knowledge through diverse training programs and learning paths.

Very good command of German; good knowledge of English is an asset.
Motivation to start a career in IT and willingness to learn.
Positive, can‑do attitude and strong problem‑solving approach.
Ability to communicate clearly with users and collaborate effectively with a team.
Nice to have:
Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.

Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

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