IT Service Owner

Maintain effective control of end-to-end applications, services, and infrastructure
Ensure successful operation and continuous improvement of services
Adhere to governance processes and ensure compliance with IT controls and FIM requirements
Proactively plan service requirements (e.g., evergreening, capacity upgrades, vulnerability management)
Manage delivery and execution of IT control tasks within timelines
Act as a contact or escalation point for service-related requests
Collaborate with cross-functional teams (Service Owners, Risk & Control Officers, Cyber Security, etc.)
Regularly review inventory tools to maintain accurate service and application information
Stay updated on IT control and governance requirements and share knowledge with colleagues
Note: Detailed project information will be shared during the recruitment process.

5+ years of experience in IT Service Management, Infrastructure/Software Support, or Project Management
Strong knowledge of ITIL methodologies (SLM, Service Continuity, Information Security, Change Management)
Good understanding of IT infrastructure, architecture, and risk management
Proven experience in IT control, governance, and compliance
Ability to build strong stakeholder relationships and lead conversations with senior leadership
Strong knowledge of Windows, Linux, or databases (Oracle)
Excellent communication skills in English

Communicative German and/or French
Certifications: ITIL v4, PRINCE2/PMP, Network or other IT-related certifications

Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)
Hybrid work setup – 5 days per month in Kraków office
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided

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