IT Service Desk Specialist with German or Dutch (f/m/x)
Sii Sp. z o.o.
Hybrid
B2B
Status
Hexjobs Insights
Role: IT Service Desk Specialist (German/Dutch). Responsibilities: Remote support, account management in Active Directory, handling Office 365, mobile device support. Requirements: 6+ months experience, language fluency, customer-oriented.
Schlüsselwörter
IT support
Service Desk
Active Directory
Office 365
Intune
ITIL
ticketing tools
customer service
Windows OS
communication skills
Vorteile
- Great Place to Work since 2015
- Employment stability - revenue of PLN 2.1BN
- Profit sharing with workers - over PLN 76M since 2022
- Attractive benefits package including healthcare
- Investment in employee growth through training and meetups
Technologies we use
About the project
Your responsibilities
- Providing remote support for users across applications, operating systems, and computer hardware
- Managing user accounts and access in Active Directory / Entra ID
- Handling Office 365 services and basic telephony system administration
- Supporting mobile devices (Android/iOS) and working with endpoint management tools (e.g., Intune, NinjaOne, ManageEngine)
- Performing initial triage of incidents and service requests via phone, email, or ticketing systems
- Escalating complex issues to higher support levels in line with defined procedures
- Documenting troubleshooting steps, supporting onboarding activities, and contributing to the knowledge base
Our requirements
- Fluency in German or Dutch (spoken and written) and good command of English
- At least 6 months of experience in an IT technical support / Service Desk environment
- Knowledge of Windows OS, Office 365, Active Directory / Entra ID, and Intune
- Familiarity with ITIL concepts and ticketing tools (e.g., ServiceNow, Jira, BMC Remedy, or similar)
- Strong communication and interpersonal skills, with a customer‑oriented mindset
- Willingness to work in a 24/7 shift model and ability to perform well under time pressure
- Fluent in Polish required
- Residing in Poland required
What we offer
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
Aufrufe: 3
| Veröffentlicht | vor 1 Tag |
| Läuft ab | in 28 Tagen |
| Art des Vertrags | B2B |
| Arbeitsmodus | Hybrid |
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