IT Delivery&Operations Manager

Technologies we use

Your responsibilities

• ▪️Delivery Coordination
• Coordinate delivery activities across multiple IT teams.
• Monitor progress, track KPIs, and identify risks or bottlenecks early.
• Support structured planning, prioritization, and execution of initiatives. Operational Oversight.
• Maintain visibility into operational performance across key enterprise platforms.
• Support management of cross-team dependencies, releases, and operational improvements.
• Contribute to the continuous improvement of delivery processes and collaboration practices.
• ▪️Team Leadership & Development
• Provide leadership and support to local teams working on enterprise platforms.
• Support coaching, people development, and capability building.
• Foster a collaborative, transparent, and trust-based working environment.
• ▪️Capacity & Resource Management
• Maintain visibility of team capacity, workload, and resource allocation.
• Support prioritization discussions with stakeholders and ensure alignment with business needs.
• Ensure resources are allocated effectively to delivery and operational priorities.
• ▪️Budget & Vendor Coordination
• Maintain oversight of relevant operational budgets and external resource usage.
• Coordinate with vendors and partners supporting delivery initiatives.
• Ensure clarity and transparency in cost management and resource planning. Project & Program Delivery.
• Lead selected IT projects end-to-end, from planning to execution and follow-up.
• Define scope, timelines, milestones, and deliverables with stakeholders.
• Manage dependencies across application teams, infrastructure teams, and vendors.
• Track progress, manage risks, and ensure timely and high quality delivery.
• Facilitate decision-making and trade-offs when needed.
• Ensure clear and consistent communication of status, risks, and progress.
• Drive structured project governance adapted to the needs of each initiative.
• ▪️Stakeholder Collaboration
• Act as a coordination and communication point between IT teams and business stakeholders.
• Support alignment between strategic priorities and operational realities.
• Provide transparency around delivery status, risks, and capacity.

Our requirements

• All applicants must be located in Poland and must have a valid work permit for Poland.
• 5+years of experience in IT delivery, program management, or technical delivery leadership.
• Proven ability to coordinate cross-functional and technical teams.
• Experience working with enterprise IT environments (applications, platforms, infrastructure).
• Strong stakeholder management, communication, and coordination skills.
• Experience supporting technical teams and delivery-focused environments.
• Proficiency in written and spoken English.
• Passion for continuous learning and improvement.

Optional

• Experience working in Agile or hybrid delivery environments.
• Experience coordinating distributed or multi-team delivery setups.
• Familiarity with enterprise IT operations, governance, or service management.
• Experience working with vendors or external delivery partners.

What we offer

• Attractive office with relax zones located in Szczecin, Poland.
• A vibrant and international environment with social, diverse, and highly skilled and cooperative colleagues.
• An attractive Luxmed healthcare package with additional dentistry care.
• Fresh fruits, delicious and healthy lunches cooked by our canteen.
• We provide a great social work environment with many optional activities.
• Good work/life balance. Hybrid work possibility.
• Language courses with qualified teachers.

Benefits