Internship Program in IT Service Management

What you will do

• Participate in client workshops to gather requirements for ITSM process improvements and cloud migration strategies.
• Assist in designing and documenting IT Operating Models and Service Management processes (e.g., Incident, Change, Problem Management).
• Support the implementation and configuration of ITSM tools such as ServiceNow, including dashboards, workflows, and reporting modules.
• Contribute to cloud governance and process alignment activities, including risk identification and mitigation planning.
• Analyze service performance data and prepare client-ready reports with actionable insights.
• Collaborate with cross-functional teams to support cloud transformation projects, including Azure and AWS environments.
• Engage in internal knowledge-sharing sessions and contribute to the development of consulting assets and templates.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office – depending on specific project circumstances.

What we offer

• Paid, several-month internship program - min. 3 months, 4-5 days a week, with flexible working hours and possibility to work remotely
• A chance for long-term cooperation - there is a high probability that at the end of the internship, we will offer you a full-time job
• Ambitious projects for the most prestigious clients in the world
• The opportunity to grow - based on a culture of feedback and constant support from a mentor, assistance from a Buddy in a new workplace
• Professional development - based on a culture of feedback and constant support from a mentor, a clear path of growth from the first day of work, and assistance from a Buddy in a new workplace
• Opportunity to engage or even come up with your own Social Impact Projects that support local communities and global charitable initiatives
• Paid employee referral program

Requirements

• Availability to work at least 30 hours per week.
• Active student status ( 4th or 5th year of studies)
• Basic knowledge of cloud technologies – understanding of AWS, Azure, or Google Cloud platforms and a willingness to further develop in this area.
• Analytical and problem-solving skills – ability to analyze data, identify issues, and propose effective solutions.
• Strong communication and teamwork abilities – capable of collaborating effectively within project teams and communicating ideas clearly.
• Eagerness to learn and grow – openness to new technologies, participation in training, and professional development in a consulting environment.
• English and Polish proficiency at at least B2+ level
• Tech Stack:
• AWS: Beginner
• Azure: Beginner

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.