Deskside Support Analyst

Want to make an impact? We offer that Due to continued growth, we are currently hiring a Deskside Support Analyst to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge. Are you intrigued? Do you want to learn more? A snapshot of your key responsibilities as Deskside Support Analyst would be: Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals)Troubleshoot software and operating-system faults, perform OS and application installations/updatesImage and deploy new devices, ensuring configurations meet corporate standardsManage user accounts and permissions in Active DirectorySupport network connectivityProvide both onsite and remote assistance using tools like Teams Viewer and Citrix DirectorMaintain accurate incident records in ServiceNow, meeting SLA targets and following up to ensure user satisfaction Requirements: Expertise in diagnosing and resolving hardware issuesProficiency in troubleshooting software and operating systemsExperience with imaging and deploying devicesKnowledge of Active Directory user managementFamiliarity with network connectivity issuesStrong communication skills for remote assistance and documentation Nice to Haves:Experience with ServiceNow for incident managementFamiliarity with remote assistance tools (e.g., Teams Viewer, Citrix Director)Previous experience in a similar desktop support role So, are you ready to join our team?It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers. Opportunity type: Contract, (Dublin)