Delivery Head – USA region

Technologies we use

About the project

Your responsibilities

• Regional Leadership: Own delivery governance for the US region, ensuring adherence to global standards. Act as the primary point of contact for all delivery-related topics with key clients and internal stakeholders,
• Client Engagement: Build strong relationships with client leadership teams, providing regular updates on delivery progress and identifying opportunities for value addition. Support cross-sell and upsell initiatives in collaboration with account managers,
• Operational Excellence: Drive delivery metrics, quality assurance, and continuous improvement initiatives. Ensure timely resolution of escalations and maintain high client satisfaction scores,
• Team Management: Lead and mentor Delivery Managers, Program Managers, and cross-functional teams. Foster a culture of accountability, collaboration, and innovation,
• Financial Accountability: Manage budgets, forecasts, and profitability for regional delivery operations,
• working from the office or remotely (however, we’d love if you visit us at least once a month).

Our requirements

• 10+ years of experience in IT services delivery, with at least 5 years in a leadership role,
• proven track record of managing large-scale delivery programs,
• experience with successful off-shore delivery for US Clients and strong contribution to the region development and growth,
• good understanding of region specifics,
• strong stakeholder management and communication skills,
• strong sense of ownership,
• customer and team focus,
• fluent in spoken and written English and Polish.
• Work from the European Union region and a work permit are required.
• Rec

This is how we organize our work

This is how we work

What we offer

• Development budgets of up to 6,800 PLN
• We fund certifications e.g.: AWS, Azure, ISTQB, PSM
• Access to Udemy and Safari Books Online
• Events and technology conferences
• Technology Guilds
• Internal training
• Xebia Upskill
• Private medical healthcare
• MultiSport card - we subsidise a MultiSport card
• Mental Health Support
• Flexible working hours
• B2B or employement contract
• Contract for an indefinite period

Benefits

Beyond Projects