Data Analyst for Billing Team

Rate: 90–110 PLN/h (depending on experience)FTE: full-time Location: Warsaw (hybrid model – 2 days per week in the office on Domaniewska street)Start: ASAP (max with a 1-month notice period)Length of assignment: 24 months + possible extensionsType of contract: B2BRole OverviewThe Billing Consultant is responsible for maintaining accurate billing practices, ensuring that invoices reflect true service consumption while addressing the needs and queries of customers. This role demands a strong analytical mindset, exceptional communication skills, and a customer-focused approach to problem-solving. Ideal candidates should have around 4-6 years of experience in the field, with the ability to work with complex information and systems.Main Responsibilities:· Ensure all invoices are accurate and reflect the true service consumption and contractual terms, minimizing errors and discrepancies.· Customer Perspective: Approach billing from the customer's point of view, crafting clear and understandable invoice narratives that are easy for customers to interpret.· Complex System Familiarization: Develop an in-depth understanding of intricate systems related to service consumption calculations and billing workflows.· Preparation and Issuance: Prepare and dispatch invoices based on current operational agreements and conditions, ensuring timeliness and compliance with established procedures.· Customer Support: Provide timely and informative support to customers regarding billing queries, payment issues, and general questions about their invoices.· Complaint Handling: Address and resolve invoice-related complaints with professionalism and efficiency, aiming for customer satisfaction and process improvement.· Billing Tools and System Improvement: Participate actively in the development of enhanced billing tools and systems, contributing insights and user feedback from daily operations.· Process Optimization: Suggest and implement process improvements to increase quality, reduce time consumption, and streamline billing operations.Key Requirements: Around 5/6 years of experience Strong analytical skills and high attention to detail Excellent communication skills, both written and verbal, with an ability to convey complex information in a customer-friendly mannerAbility to quickly learn and work with complex information and systemsCustomer-focused mindset with a proactive approach to problem-solvingCapacity to handle complaints and challenging situations professionallyTeam player with a willingness to contribute to the continuous improvement of processes and systemsPersonal Attributes Detail-oriented and thoroughEmpathetic and customer-centric Analytical and solution-drivenOpen to change and process improvementScandinavian language is nice to haveExperience will billing and ERP systems: OPUS or otherVery good knowledge of Excel – expert in thatWorking with Scandinavian Clients