Customer Support Specialist with German / Italian / Spanish (m/f/d)

Responsibilities:

• Working with product data to correctly interpret analyses and prepare complete documentation
• Analyzing information related to process flow and clarifying discrepancies or uncertainties
• Collecting data from different departments and organizing it in a way that supports decision‑making.
• Preparing clear reports, summaries, and internal/external documentation for stakeholders and customers.
• Coordinating the flow of information between departments (production, logistics, planning).
• Participating in operational meetings and improvement initiatives.
• Handling day‑to‑day communication with customers — mainly in English — to clarify ongoing topics and share updates.
• Ensuring timely follow‑up and consistent monitoring of assigned tasks.

Requirements:

• Experience working with information and data (e.g., administration, logistics, planning, Customer Service or similar areas), ideally gained in an international environment or through cooperation with foreign clients.
• Basic ability to work with product-related documentation (parameters, specifications, simple diagrams).
• Strong analytical thinking and ability to work with data.
• Attention to detail, curiosity, and good organizational skills.
• Clear and effective communication — written and verbal.
• Confidence in everyday email and phone communication with English‑speaking customers.
• Nice to have: Excel, ERP systems or other tools used for working with data.

What we offer:

• Employment contract
• Full onboarding and continuous support from the team at every stage
• Training and development opportunities
• Benefits: private medical care, life insurance, language bonuses
• Friendly atmosphere and work in an international team