Customer Support Specialist with French

Team: AftersalesDepartment: Operations - deliveryPlace of work: WarsawSalary: 7500 - 8500 PLN grossAbout us:Meet Packhelp. We're an international group of over 160 professionals who are helping nearly 50,000 companies across the World. On the outside, we’re a packaging company, but look a little closer, and you’ll see we’re one of the fastest-growing tech companies in Europe that have raised over €50M from leading international investors.We are looking for an Customer Support Specialist who is passionate about customer service, enjoys problem-solving, and collaborate closely with internal teams to ensure smooth processes and high customer satisfaction.Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer inquiriesCommunicating with customers through email, chat and callsAcknowledging and resolving customer complaintsKnowing our products inside and out so that you can answer questionsProcessing orders, forms, applications, and requestsKeeping records of customer interactions, transactions, comments, and complaintsCommunicating and coordinating with colleagues as necessaryProviding feedback on the efficiency of the customer service processEnsure customer satisfaction and provide professional customer supportRequirements:Fluent English and French are a mustPrevious experience in a customer-facing position would be a plusDesire to work in a result-driven start-upGreat written and verbal communication skillsProblem-solving mindsetEmpathy and positive attitude toward customersAbility to work both independently and in a groupEagerness to learnAn open mind and the ability to work in a fast-paced environmentBonus points:Fluency in Polish, German, Spanish, or Italian Benefits:Flexible working hours – here comes work-life balance and possibility to work remote  The best possible tools – easy access to the latest technology, our own apps, a Macbook, and industry-standard softwareHealth & Wellness – private healthcare, life insurance, mental health support, and a subsidized MultiSport cardFair compensation – performance-based pay raises and bonuses for employee referralsCareer development – internal workshops, training sessions, and learning budgetWork from the places you love most – possibility to work remotely from anywhere in the world for up to 90 days a year****Vacation & time off – 26 paid vacation days and 1 extra Better Future Day for actively making our world a better placeMore about us:We are experts in the unboxing experience. We create revolutionary technology that supports the growing packaging needs of all business models. Our proprietary software unleashes creativity, speeds up packaging development, and automates mundane tasks. Above all else, we help connect brands with sustainable yet affordable packaging solutions.While Packhelp HQ is based in Poland, our thriving community of product engineers, creatives, marketers, and more work around the globe in countries such as Spain, France, and the Netherlands. In 2021, we revamped the Packhelp office to be an inclusive, supportive, and engaging space, no matter where our awesome employees are based. Come and see for yourself!www.packhelp.com/careersIMPORTANT: Packhelp only contacts candidates via email or phone. We do not use external providers to process candidates’ offer letters, nor do we require an upfront payment to participate in our recruitment process. If you come across a similar situation, please report it to the relevant authorities.