Customer Support and Operations Specialist with German (SaaS Business Applications)

The Customer Support and Operations Specialist ensures that our clients can work with our applications reliably and as intended, by combining second-level support with proactive customer enablement. By resolving incidents, training power users, and supporting onboarding and rollouts, they help maintain smooth operations while adhering to our SLAs. The ultimate objective is to contribute directly to customer satisfaction, adoption, and long-term retention. Simon-Kucher Engine's digital end-to-end solutions deliver sustained top-line impact for our clients. Are you interested in working in a team of digital evangelists with a can-do attitude? And most importantly, do you want to make a difference? Then you've come to the right place!

Benefits:

• Private medical insurance in the highest package fully paid by the employer (VIP Allianz)
• Multisport card fully financed by the employer
• Annual bonus (dependent on the evaluation)
• Employee referral program
• Remote work subsidy of €500 to start, then monthly bonus for utilities
• International Travel Safety card
• Access to LinkedIn Learning and Headspace
• Employee Assistance Program (EAP)
• Microsoft Workplace Discount Program
• Access to an online platform offering exclusive discounts and special offers from well-known brands
• Birthday book for the employee
• Internal Learning&Development Department with more than 5 000 different training courses
• Our office is pet-friendly, so feel free to bring your furry friend to work and enjoy their company throughout the day!
• Extended Business Travel Option - opportunity to extend your business trips and stay a little longer to explore some of Europe’s most exciting cities.