Customer Success Mgmt Senior Analyst

What you will do

• Driving customer success: building strong, long-term relationships and guiding customers through their digital transformation journey
• Leading with impact: orchestrating cross-functional teams, influencing decision makers and delivering meaningful business outcomes.
• Shaping the cloud strategy: designing modernization roadmaps and proposing azure-based solutions that accelerate customer growth.
• Boosting cloud consumption: analyzing usage, identifying opportunities and helping customers unlock the full value of their cloud environment.
• Being the customer advocate: sharing insights with internal teams, removing blockers and ensuring an outstanding customer experience.
• Enabling and empowering: assessing cloud readiness and supporting customers with structured learning plans.
• Excelling operationally: forecasting accurately, following best-practice processes and continuously seeking improvements.
• Staying ahead: keeping your technical expertise up to date and sharing knowledge within the technical community.
• Engaging across channels: connecting with customers through digital, video and live interactions.
• Microsoft Advocate: be an Azure Platform evangelist with customers, partners and external communities.

What we offer

• Work with top technology clients and gain hands-on experience with cutting-edge solutions.
• Explore your knowledge of new technologies and innovative solutions.
• Earn valuable certifications to boost your expertise and career prospects.
• Join the team of international experts, collaborating with professionals who share your passion for technology.
• The possibility to use advanced AI tools in your daily work.

What’s more? 

• Flexible hybrid work model – our offices are located in Warsaw, Wroclaw and Krakow.
• Full-time employment contract with standard working hour, Monday to Friday.
• Performance-based sales bonus.
• Private medical care in Luxmed/Medicover.
• Group life insurance.
• We use the Worksmile platform, which gives us access to a multisport card, a lunch card, cinema and theatre tickets, as well as vouchers from more than 600 different vendors.
• Referral Program with bonuses.
• Employee Assistance Program.
• Employee Share Purchase Plan.
• Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
• Inclusive workplace: we welcome applicants from all backgrounds, including refugees and asylum seekers.
• Career growth: develop your skills through continuous feedback and diverse training opportunities.

Requirements

Professional: 

• Fluency in both English and Dutch, allowing for confident and effortless communication (at least C1 level).
• 3 plus years sales or customer success experience with technical pre and post sales and technical consulting architecture experience.
• Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts.
• Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations.
• Achievement and success-driven personality.
• Solid time management skills and ability to work independently.

Technical: 

• Knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
• AZ-305 certified (or committing to earn AZ-305 within 3 months of joining)
• Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design and implementation
• Domain expertise of cloud infrastructure solutions (i.e. Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers and Infra as a code technologies)
• Experience using integrated development environments (e.g. Visual Studio, Visual Studio Code, Eclipse, XCode, WebSphere) targeting Android, iOS, Linux, Windows, public clouds (i.e. Azure, AWS)
• Experience using Microsoft Office Suite applications; Dynamics CRM or other CRM experience is a bonus.
• Preferred: 1+ year(s) experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, coding/development, migrations or management of technology.