Customer Service Specialist with English

At OpsTalent, we are building a dedicated, specialist team for one of the world's most exciting and respected brands: Our Client is the global leader in smartphone mounting solutions for active lifestyles, trusted by millions of cyclists, motorcyclists, and drivers worldwide.

As a Customer Service Specialist, you will be more than just an agent; you will be a brand advocate and a product expert. You will be the first point of contact, providing timely, empathetic, and effective support that reinforces the brand's reputation for quality and reliability.

What You'll Do:

• Become a deep subject matter expert on the product ecosystem, from phone cases to complex mounting systems
• Work within a rotating 8-hour shift pattern to provide coverage Monday to Saturday, between the hours of 8:00 AM and 8:00 PM CET
• Deliver exceptional customer service in English via email and live chat within the Zendesk platform
• Efficiently manage and resolve a wide range of inquiries, including order management, return processing, warranty claims, and product information requests
• Provide technical assistance and troubleshoot customer issues with creativity and precision, helping them get the most out of their products

What You'll Bring:

• Proficiency in English, with outstanding written communication and grammar skills
• Previous experience in a customer-facing role; experience in e-commerce, technical support, or with a premium consumer brand is a significant advantage
• A tech-savvy mindset and the ability to quickly learn and navigate new software and complex product details
• Exceptional problem-solving skills and a genuine desire to find the best possible solution for every customer
• A patient, empathetic, and positive attitude, even when dealing with complex or frustrating situations

Bonus Points: A personal passion for cycling, motorcycling, driving, or other active pursuits

What we offer:

• Full time job
• Flexible working schedule
• Remote or hybrid work in a colorful and modern office in Wrocław.
• Paid on-the-job training.
• Complimentary daily snacks in the office (sandwiches, yogurts, fruit, vegetables, juices, sourdough bread).
• A unique atmosphere based on the company’s 5H culture and values.
• Regular and transparent feedback.
• Employee Referral Program.
• Soft skills training.
• Co-financing for the Multisport Card, private medical care, and group life insurance.
• Participation in employee initiatives (language tandems, Happy Friday, skills exchange).