Customer Service Representative with Czech

For our client with international structures, we are looking for people with a passion for foreign languages! Your responsibilitiesProvide excellent customer serviceHandle enquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writingReceive, document, and respond to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources)Support users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology departmentHelp with Sales and Marketing Plan (Core Plan), maximizing the utilization of online resourcesContribute to projects in various departments outside of regular responsibilitiesDirect unresolved requests and enquiries to further support levels and to other departmentsProtect personal database and applies legal requirements in regard to personal data protectionGenerate innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer valueAssist other team members to leverage and develop their capabilitiesContribute to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standardsOur requirementsEnthusiastic, communicative approach and willingness to support our customersCzech at C1/C2 level is a must, together with English at minimum B2 levelExcellent knowledge of an additional European language on full professional proficiency is a plusNot afraid of facing new challenges or opportunitiesWith an enthusiastic approach to teamwork and focus on internal and external customersKnowledge of MS Office applications, especially Excel and PowerPoint is neededOptionalExperience in customer serviceWhat we offerOnline recruitment process,Hybrid Work model (3 days from office),Private medical care in LuxMed Group,MyBenefit Cafeteria Platform (with Multisport card available),Group Life Insurance,Additional day off for your Birthday,Additional two days off per year for voluntary activities of your choice,Annual Bonus depending on the yearly company and individual performance,Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform,Possibility of growth inside of organization,International team environment,Numerous company events and office initiatives,Family atmosphere with no formal dress code,Attractive office location in the heart of Krakow,Why apply for an Antal job offer?When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.About AntalAntal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.