Customer Service Representative (m/w/d)

Introduction

We are looking for a Customer Service Representative to join our team in Germany!

Do you want to be part of a small but growing medtech and pharmaceutical company where your work truly makes a difference? Do you enjoy structured processes, customer interaction, and ensuring smooth daily operations? If you are service-minded, detail-oriented, and thrive in a dynamic environment, then we want to hear from you!

Sedana Medical is looking for a proactive and reliable Customer Service Representative to join our Global Customer Service team at our German office in Wolfratshausen.

Tasks

The role

As Customer Service Representative at Sedana Medical, you will play a key role in ensuring smooth operational flow within all Customer Service processes. You will manage daily customer orders, support internal stakeholders, and contribute to efficient administrative and operational processes.

The Customer Service team is located in Germany, while several other key functions are based at our headquarters in Sweden, and our Sales teams operate locally in markets such as Germany, France, Spain, and the UK. This means you will work in a highly international environment with close cross-border collaboration.

You will report to the Head of Customer Operations and work closely with colleagues across Sales, Supply Chain, Finance, QA, and Logistics. This is a hands-on role suited for a structured and solution-oriented professional who enjoys combining customer interaction with administrative responsibility.

This is an exciting opportunity to join a growing medtech company and contribute to high-quality customer service in a meaningful healthcare setting.

Main responsibilities and tasks

• Manage daily customer orders and ensure smooth order processing
• Act as a key contact for customer inquiries and provide relevant documentation
• Coordinate closely with Sales, Logistics, and internal stakeholders
• Handle returns, credit notes, and delivery-related matters
• Maintain accurate customer master data and pricing information in our ERP system
• Support monitor and asset management, including reporting and invoicing
• Contribute to efficient processes and continuous improvements within Customer Operations
• Support administrative tasks and material management at the German office

Profile

Your profile

Minimum qualifications

• Completed commercial apprenticeship (e.g. Industriekaufmann/-frau) or comparable business qualification
• Several years of experience in customer service or a similar administrative role
• Strong organizational skills and a structured, solution-oriented working style
• Proactive mindset with an interest in improving processes
• Confident user of MS Office; ERP experience is a plus
• Fluent German and good English skills (written and spoken)

Beneficial qualifications

• Experience in customer service within medtech, pharma, or healthcare
• Experience working in an international environment
• Knowledge of logistics and order processing workflows
• Experience with master data management and invoicing processes
• Spanish at professional working proficiency

Personal attributes

• Structured and detail-oriented with a strong sense of responsibility
• Service-oriented with a clear customer focus
• Proactive and solution-driven mindset
• Collaborative team player who works effectively across functions
• High level of ownership and commitment
• Comfortable working in a dynamic and evolving environment

We offer

What we offer

At Sedana Medical, you will join an international medtech company with a clear purpose and strong growth ambition. You will work in a collaborative environment with close cross-functional and cross-border cooperation.

We offer a stable position at our German office in Wolfratshausen, competitive conditions, and opportunities for professional development within a growing organization.

If you are interested in this opportunity, please send us your application as soon as possible, but no later than 26th of March. The recruitment process is ongoing, and the position may be filled before the application deadline.

Additional Information

Who we are

Sedana Medical is a pioneering medtech and pharmaceutical company focused on establishing inhaled sedation as a standard therapy in intensive care.

For more information, please visit: Home - Sedana Medical

Contact person

• Brigitte Stein-Köster

Head of Customer Operations

[email protected]

• Karolin Sjösten

VP Human Resources

[email protected]