Customer Service Representative (German-speaking)

What You’ll Do

As a Customer Service Representative at Via, you will be the human connection between our technology and the people who depend on it — keeping our on-demand services running smoothly for both drivers and passengers across England. You'll sit at the heart of our Operations team, gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment. If you care about making public transit work better for real people, this team is where that commitment comes to life every day.

• Ensure the smooth daily operation of our services by providing telephone and email support.
• Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
• Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns.
• Care for customer satisfaction and ensure that issues are resolved.
• Grow with your tasks and responsibilities if you so choose, and

your compensation accordingly.

Who You Are:

• Fluent in German (C2 or native) and English (C1 or C2).
• A good communicator who is able to always find the right tone in different contexts and enjoys providing advice and support over the phone.
• Calm under pressure and able to develop creative solutions in real time — no prior call center experience required; what matters is a willingness to learn and deliver great service.
• Technology-savvy and comfortable working with modern IT tools.
• Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.
• Passionate about our mission to enable accessibility to mobility and reduce

world's carbon

This job can be done remotely, as long as you are based in Germany.

• .

What We Offer

• 100% work from home, as long as you're based in Germany.
• State-of-the-art hardware provided so you can work worry-free.
• €15.40/h base pay for a 40-hour work week, with additional earnings depending on shifts and hours worked.
• 30 days of vacation inclusive of public holidays.
• The opportunity to work for a company with a strong mission of improving the quality of life for those who need it most.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an