Customer Service Advisor

Introduction

Residing in the republic of Ireland?
Join Capita Ireland as a Customer Service Advisor – Office-Based in Clonakilty
Are you passionate about delivering excellent customer service and looking to grow your career in a supportive, team-oriented environment?
Capita Ireland is hiring a full-time Customer Service Advisor to join our friendly and dedicated team at our Clonakilty office.

Your tasks

What You’ll Be Doing:Providing professional and proactive support to our clients’ customers
Handling general enquiries with empathy and efficiency
Ensuring every interaction leaves a positive impression

What you’ll be doing:

• Handle a high number of customer queries via telephone.
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

Your profile

Job Description:

What we’re looking for:

• Previous experience working in similar environment
• Strong communication skills and the ability to build rapport with all callers
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
• Bringing a proactive attitude with the ability and ambition to develop role in the future

What’s in it for you?

Location: West Cork Business and Technology Park, Co. Cork, P85 YH98
Working Hours: Monday to Friday, 8:00 AM – 4:00 PM (37 hours per week)
Start Date: As soon as possible

Job title:

Customer Service Advisor

You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.

• € 27 224,60 per annum
• 22 days annual leave
• access to Wrkit – giving you access to lifestyle savings, & discounts
• cost of eyecare vouchers for eye examinations and money towards glasses if required
• access to Capita pension scheme
• access to Employee Assistance Programme
• life Assurance Benefit
• cycle2work scheme….and plenty more

#jobs

Location:

Clonakilty

,

Ireland

Time Type:

Full time

Contract Type:

Permanent

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you.