Customer Journey Specialist (f/m/x)

Higher education (preferred fields: economics, finance, sales, insurance), Expert knowledge of insurance products, processes, banking services, and distribution channels, Hands‑on proficiency in implementing insurance products and processes end‑to‑end — from market and customer needs analysis to product deployment across multiple sales channels, Knowledge of UX and the principles of CX and TX, Practical knowledge of Agile methodologies, Familiarity with JIRA and various supporting tools (graphic, communication, sales, data analytics, and visualization), Strong background in consumer lending, Experience collaborating with teams responsible for customer experience, Ability to define analytical areas, draw conclusions, present analytical results, and prepare recommendations, Strong teamwork skills, ability to stay focused under time pressure, a positive attitude, openness to change, creativity, and the ability to propose innovative, non‑standard solutions, Fluent Polish required, Residing in Poland required