Customer Experience Specialist

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 35 million people from 180 countries have already purchased more than 145 million digital items. Why? Sellers from all over the world present a rich offering of over 125,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.What else sets us apart? G2A.COM is a place co-created by a team of around 400 exceptional experts representing 10 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have offices in Warsaw and Krakow. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2025, we delivered approximately 86 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI) or augmented reality (AR).Our mission is to seek new opportunities, pursue continuous growth, and deliver engaging entertainment. G2A’s vision is to build and strengthen its position as a leader in the digital industry by creating a comprehensive, integrated digital ecosystem based on innovative technologies and cutting-edge cybersecurity solutions.As part of our “First in Digital, Digital First” strategy, we emphasize the balance between being external innovators and internal drivers of progress—leading digital transformation while simultaneously developing people to thrive in an ever-changing environment. This approach allows us to shape a future where technology and human potential go hand in hand, delivering exceptional results and driving sustainable growth.We regularly check job satisfaction. According to the latest survey, as many as 96% of people trust themselves and support one another, 97% appreciate teamwork, and 83% highly value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.We place particular emphasis on maintaining a healthy work–life balance, as well as on the value of Deliver Value – providing value to the user, the company, oneself, and the people we work or collaborate withBy joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment. We’re waiting for you!Join G2A.COM as a Customer Experience Specialist and make a real impact on how millions of users perceive the world’s largest digital entertainment marketplace. This role is perfect for an empathetic and communicative person who enjoys working with people, thinks creatively, and wants to gain experience in a dynamic e-commerce environment.In this position, you will handle a wide range of cases, develop strong problem-solving skills, and collaborate with other teams to find the best solutions for customers. We offer you space for growth, a real influence on service quality, and the opportunity to build your career path within an organization that embraces a modern approach to customer experience.We provide full flexibility in how you work – you can choose a hybrid or fully remote model, and we will ensure a smooth onboarding process. Our benefits package includes, among others, a welcome pack, Motivizer vouchers, private medical care, and a MultiSport card.If you value independence, enjoy challenges, and find satisfaction in genuinely helping others — this role is for you.Your responsibilities:Delivering exceptional satisfaction to our marketplace users and providing top-level serviceQuickly understanding customers’ needs and effectively resolving their challengesMaintaining smooth communication with customers and offering practical, efficient solutionsBuilding a positive company image by providing support related to our website and digital goodsResponding promptly to customer emails and inquiries to ensure every experience is a positive oneCoordinating with other departments to resolve issues in a comprehensive wayHandling phone inquiries professionally and ensuring customers receive full supportYou're a perfect match for the role, if:You have initial experience in customer service, sales support, or telemarketing and know how to effectively assist customersYou have excellent communication skills that allow you to build clear and professional relationshipsYour English proficiency enables you to communicate confidently both verbally and in writing (minimum B2)You approach customers creatively and innovatively, always seeking the best possible solutionsYou respond quickly to new challenges and can work effectively in a dynamic environmentYou're open to shift work, from Monday to SundayYou have a team-oriented mindset and contribute to building a positive working atmosphereGood to have (but not required):Experience in the gaming industryWhy joining us worth it?You can choose hybrid or even fully remote workYou'll receive the tools necessary for your work, such as a laptop or/ and a phoneWe can provide your home office with ergonomic furniture and electronic devices, such as: footrests, exercise balls, chairs and lumbar supports, monitors, mousepads, laptop docking stations, mice, keyboards, and headphonesWe care about the work-life balance and wellbeing of our teamWe provide opportunities for you to turn your ideas into reality and we appreciate such initiativesWe support skill and knowledge development via internal and external trainingsWe work according to the values of DEI: Diversity, Equity & InclusionWe support grassroots initiatives and charitiesWe offer valuable benefits, such as the welcome pack, Motivizer vouchers (220 points/PLN employees can spend on a variety of services and products from known brands available on the platform), private health care, MultiSport card, the opportunity to participate in internal and external trainings and industry conferences, and many moreYou will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services