Customer Case Specialist with Dutch (m/f)

experience in customer-facing roles involving complaints, claims, or case handling (aviation, hospitality, travel, legal, or similar B2C environments),, fluent Dutch and English (written and spoken),, strong written communication skills with the ability to craft clear and professional responses,, analytical mindset with the ability to assess situations and make well-reasoned decisions,, confidence in working independently and taking ownership of cases,, ability to manage multiple cases simultaneously and prioritize effectively,, customer-oriented approach combined with sound judgment and fairness,, experience with compensation decisions or legal/compliance cases will be an advantage.