Customer Care Teamlead (w/m/d)

Einleitung

CVS engineering GmbH manufactures compressors and vacuum pumps specifically designed for mobile applications (primarily in trucks, railways, and buses).

CVS is part of the Swedish Atlas Copco Group, which operates in 180 countries worldwide and employs 55,000 people, selling industrial machinery, products, and services.

Our in-house production, equipped with an innovative machine park, 3D measurement technology, and highly automated machining centers, provides us with significant production advantages and flexibility. This enables us to ensure the quality and operational reliability of all components and to respond quickly and individually to nearly all customer requirement. 

Ihre Aufgaben

Customer Care is responsible for building a transparent relationship with our (potential) customers. The Customer Care Team is the main customer contact and helps customers to get all the necessary information. The team leader manages the team and also focuses on optimizing internal processes and bringing new ideas to increase customer satisfaction. In addition, the team lead will distribute the common tasks to the team members according to their abilities.

To succeed, you will need

Customer care team leader responsibilities

• Provide operational and managerial leadership to the Customer Care Team
• As part of the Customer Care team, it will be the first point of contact for customers and their needs.
• Motivate, mentor and develop the team in line with departmental objectives.
• Assign responsibilities according to the employee's qualifications, support their development and challenge them appropriately.
• Conduct employee reviews, feedback sessions, and performance appraisals as per Company regulations.

Key Tasks and Responsibilities for customer care professional

• The main task is to communicate with our (potential) customers by phone, email, chat or social media.
• Assist the Sales force with lead time information
• Enter orders into the system according to information provided by the sales force or orders placed
• Coordinate the best delivery times for open orders with production
• Organize shipping of products to the customer and track shipping notices
• Support Sales in tracking payment of outstanding invoices
• Handle any customer problems or complaints in the best way to increase customer satisfaction
• Gather information across the organization to meet customer needs and communicate accordingly

Ihr Profil

• Completed degree in Mechanical Engineering, Mechatronics, or a comparable qualification
• Several years of experience in the development and design of technical products
• Solid knowledge of CAD software (e.g., SolidWorks) and design tools
• Experience with design calculations (e.g., bearing dimensioning, force calculations)
• Knowledge of project management and collaboration with interdisciplinary teams
• Experience in cooperation with universities or research institutes is desirable
• Familiarity with supply chain collaboration and supplier selection
• Strong communication, leadership, and problem-solving skills
• Knowledge in optimizing and managing existing products
• Business-fluent English skills, both spoken and written

Wir bieten

• We offer you an exciting role to grow a business within a dynamic and agile structure where the focus on customers and results will be part of your journey.
• An attractive compensation package
• Predictable and regular working hours
• 30 days of annual vacation
• A performance-driven and open corporate culture with a flat hierarchy
• Independent and varied tasks in a future-oriented and international corporate environment (Atlas Copco Group)
• Social benefits exceeding statutory requirements (e.g., capital-forming benefits, company accident insurance)
• A wide range of attractive employee benefits (e.g., corporate benefits, JobRad bike leasing, Volvo employee leasing offers)
• Free access to beverages and organic fruit

Weitere Informationen

How do I apply?

To apply, please upload your application documents (cover letter, CV, references, and salary expectations) via our career portal. Unfortunately, we are unable to consider applications submitted by email or post due to data protection regulations.