Contact Center Advisor with German - 24/7

We are looking for committed, communicative, and organized individuals to fill the role of Customer Service Specialists at a leading provider of innovative payment solutions and financial services. 

With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world. 

Your tasks:

• Contact with customers/banks mainly by telephone.
• Topics: cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements.
• Solve problems, follow company rules, and ensure customer satisfaction.
• Work with teams and partners to ensure smooth processes.

Our requirements 

• Excellent command of German language - C1/C2.
• Good command of English language - B1+.
• Any experience in customer service will be beneficial.
• Proactivity and the ability to organize your work environment.
• Willingness to work hybrid from Kraków office (2-3 times per week).
• Training in the office in Krakow, 3-4 weeks, 8 hours every day from Monday to Friday.
• Readiness for an equivalent working time system. Our team will work 24/7, with shift hours depending on the employer's needs. At the moment and soon, these will be between 7 a.m. and 8 p.m. Shifts are usually 8 hours long. In the future, there may also be evening/night shifts, but at the moment, this part of the shift is already covered by currently employed staff. You will have 2 working weekends and 2 free weekends per month.

What we offer 

• Employment contract, with salary: 7500-10 500 gross/month: base 6000-9000​ PLN gross + language bonus 1500 PLN gross + additionally, a performance-based bonus (up to a maximum of 12% of the base salary per month).
• Private health insurance.
• Sports card subsidy.
• Life insurance.
• Social events, charity actions, and opportunities to integrate with colleagues.

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