Configuration Management – Process Owner

Technologies we use

About the project

Your responsibilities

• Create and improve the Configuration Management process based on ITIL best practices
• Build and maintain the CMDB model in ServiceNow together with the ServiceNow team
• Define rules for CI ownership, naming standards, lifecycle states, mandatory fields, and governance
• Ensure CMDB completeness, accuracy, and alignment with operational processes
• Lead data quality activities including reconciliation, CI updates, and continuous improvement
• Work with technical teams, service owners, and suppliers to keep CI data current and reliable
• Enable consistent CMDB usage across Incident, Change, Request Fulfilment, and Problem
• Represent the process in CAB, operational reviews, and technical discussions

Our requirements

• Solid understanding of ITIL with ITIL Foundation as a minimum
• Experience with ServiceNow CMDB or another CMDB platform
• Ability to design and document processes, governance rules, and data models
• Practical understanding of infrastructure components and IT services
• Experience working with internal teams and external suppliers
• Structured thinking, strong analytical skills, and clear communication
• Ability to take full ownership of the process and drive endtoend improvements
• Clear and concise communication in English, German skills are a plus

Optional

• ITIL Managing Professional or higher ITIL certifications
• Experience with ServiceNow Discovery, identification & reconciliation
• Understanding of CSDM (Common Service Data Model)
• Experience with CMDB integrations for cloud or onprem systems
• Background in asset management or infrastructure architecture
• Experience working in a multivendor environment (incl. SIAM)
• Ability to run governance forums and align stakeholders
• Experience in Change Management

What we offer

• At thyssenkrupp GSG, we believe great work starts with employee. Here’s what you can expect when you join our team:
• Flexible workstyle: fully remote possibilities and flexible hours (start between 7:0010:00)
• Growth & learning: guidance from experienced mentors, clear career & promotion paths, trainings platform, language classes, personal development budget
• Wellbeing & community: private medical care, life insurance, sports initiatives, integration events, company and family activities to stay connected, even remotely
• Extra perks: annual and anniversary bonuses, MyBenefit platform, under the pear tree holiday benefit

Benefits